At Dog Shampoo Shop, we offer a 14-day return policy. You have up to 14 days from the date your order is delivered to request a return.
Returns
To qualify for a return, the item must be in its original condition—unused, unopened, with the tags still attached, and in the original packaging. A proof of purchase, such as a receipt, is required to process your return.
To start your return process, please reach out to us at contact@dogshampooshop.com.
Damaged or Incorrect Items
We recommend inspecting your order as soon as it arrives. If you notice any damage, defects, or if you received the wrong item, please contact us right away so we can resolve the issue promptly.
Non-Returnable Items
For health and safety reasons, some products cannot be returned if you change your mind. These restrictions will be clearly stated on the product page. If you have any concerns about a specific product, please feel free to get in touch. Sale items and gift cards are also non-returnable.
Exchanges
If you’d like to exchange an item, we suggest returning the original product first. After your return is processed, you can place a new order for the item you want.
Refund Process
Once your return has been received and inspected, we’ll notify you regarding the status of your refund. If it is approved, we’ll issue the refund to your original payment method within 10 business days. Please note that it may take additional time for your bank or payment provider to process the refund.
If more than 15 business days have passed since your refund was approved and you haven’t received it, please contact us at contact@dogshampooshop.com for further assistance.
